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Answers to common questions about Mate, tutorials, and troubleshooting tips.
General questions
- Basic, Advanced and AI: which translation style to pick
- Can I translate PDF files?
- Do I need to buy Mate for each device?
- Formal or informal: setting the tone of a translation
- History and sync across devices
- How can I get a refund?
- Is Mate available for Android and Windows?
- Keyboard shortcuts in Mate
- Phrasebook: save and organize words you want to remember
- Pronunciation, phonetic transcription and transliteration
- The translation looks wrong. What can I do?
- What data does Mate send and store?
- Which languages does each feature support?
- Why did Mate switch to the standard engine?
Subscriptions & billing
- Can't sign in? Password, activation and verification emails
- Delete your Mate account and data
- How secure is my payment information?
- How to apply a discount code
- How to cancel your Mate subscription
- How to change your payment method
- How to subscribe to Mate Pro
- Manage your subscription: switch plans, check billing dates
- Restore Mate Pro on a new device
- What's free and what's in Mate Pro?
- Why do I need a Mate account for Pro?
Mate for Mac
- Can I export my History and Phrasebook?
- How to translate a website in Safari on Mac
- How to use Mate's Safari extension on Mac
- Mac App Store or direct download: which Mate do I have?
- Move, resize or keep Mate's window open on Mac
- Safari extension not working on Mac
- Speak to translate on your Mac
- Translate a scanned document or a photo of text
- Translate offline on your Mac
- Translate PDFs on your Mac: Preview, Acrobat and any PDF app
- Translate selected text in any Mac app
- Why does Mate ask for access to browser history and web pages?
Mate for iPhone & iPad
- "Translate with Mate" is missing from the share sheet
- Change the speak-out voice and speed on iPhone
- How to translate a website in Safari on iPhone and iPad
- How to translate an email on iPhone or iPad
- Set Mate as the default translator on iPhone and iPad
- Speak to translate on iPhone and iPad
- Translate PDFs on iPhone and iPad
- Translate text in any app on iPhone and iPad
- Translate with the camera on iPhone and iPad
- Use Mate offline on iPhone and iPad
Browser extensions
- Export your History and Phrasebook to a CSV file
- How to translate a web page in Chrome and Edge
- How to translate a web page in Firefox
- How to translate a web page in Opera
- The translation popup doesn't appear on a web page
- Translate selected text on any web page
- Translate text in PDF files with Mate's Chrome extension
- Why does the extension need access to all websites?
Translate in other apps
- How to translate Discord messages
- How to translate Slack messages
- How to translate Telegram messages
- How to translate WhatsApp messages
- Translate books and articles on iPhone: Books, Kindle, Safari Reader
- Translate emails in Apple Mail, Outlook and Spark on Mac
- Translate emails in Gmail
- Translate in Notion, Google Docs and other web editors
- Translate messages in iMessage
- Translate Netflix subtitles word by word
Still need help?
Email us at [email protected] and mention which Mate app and platform you are using.
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