How can I get a refund?

It depends on where you bought Mate.

You bought Mate on the App Store (iPhone, iPad or Mac)

Apple handles all App Store payments and we can't see or refund them. Request the refund from Apple at reportaproblem.apple.com: sign in with your Apple ID, find the Mate purchase, and choose Request a refund. Apple usually answers within a couple of days.

You bought Mate from us (browser extension, or the Mac app downloaded from our site)

These payments go through Paddle, our payment provider. Email [email protected] from the address you used at checkout, or include that address in the email, and say which purchase you'd like refunded. We issue the refund ourselves, and it appears on your card within five to ten business days depending on your bank.

Not sure where you bought it?

Open Mate's settings. On Mac and iPhone, the Subscription section says whether it's managed by the App Store. In the browser extension, everything is bought from us. You can also sign in at matetranslate.com/account, where the Subscription page shows the source.