Can't sign in? Password, activation and verification emails

Forgot your password

Tap Forgot your password? on the password screen in any Mate app, or go to matetranslate.com/forgot-password and enter your email. You'll get a link to set a new password. Use the new password in all Mate apps; your other devices stay signed in.

"There is no account with this e-mail address"

You're entering an email that was never used to create a Mate account. Try the other addresses you use, especially the one on your Paddle or App Store receipt. If you paid but never finished creating the account, see Why do I need a Mate account for Pro?.

The email never arrives

Activation, password-reset and finish-sign-up emails come from matetranslate.com.

1. Check spam and the Promotions or Updates tabs.
2. Search your mailbox for "Mate".
3. Wait a few minutes; some providers delay automated mail.
4. Request it again. Only the newest link works.

Corporate and university mailboxes sometimes block the message entirely. Try requesting the link again with a personal address, or email [email protected] and we'll activate the account by hand.

"Your password should consist of at least 8 characters"

New passwords must be at least 8 characters. There's no other rule.

Changing your password or email

Sign in at matetranslate.com/account and open Settings. Changing the password signs out your other devices; sign in again there. Changing the email sends a confirmation link to the new address, and the change takes effect once you click it.

Signed in, but Pro is missing

That's a subscription issue rather than a sign-in one. See Restore Mate Pro on a new device.